FAQs

UK security installers, integrators, electricians, fire and security companies, contractors, facilities teams and other genuine business buyers can apply. Every application is reviewed before trade pricing is enabled.

No. Knight Security is the dedicated B2B store for trade and business customers. Private end users should shop through CUCCTV at cucctv.co.uk.

Complete the trade application. Provide your business and contact details, then submit the form for review. We will email you when your account has been approved or if we need more information.

Trade prices are visible only when you are signed in to an approved account. If you have registered but still cannot see pricing, your application may still be under review. Contact us using the email address attached to your application.

No. Credit terms are available only to eligible approved business accounts and are subject to a separate credit decision, account limit and payment terms. A standard trade account does not automatically include credit.

Contact Knight Security using the email address linked to your CUCCTV trade account. We will confirm whether your account, pricing and order history have been transferred. Please do not create a duplicate account until our team has checked your existing details.

Orders placed before 4:00pm Monday to Friday are normally dispatched the same working day when all items are in stock and payment or account checks are complete. Orders placed after the cutoff, at weekends or on bank holidays are processed on the next working day.

No. Mainland UK delivery is normally the next working day after dispatch when the selected courier service supports it, but it is not guaranteed. Remote areas, Northern Ireland, islands, adverse weather and carrier delays can take longer.

Signed-in trade customers can see every order, with its status, in My orders. Your Order ID is included in the order confirmation email.

Check the number and condition of the parcels before signing. If you cannot inspect them, write “unchecked” when possible. Report visible damage, missing parcels or missing items to Knight Security within two working days and include your Order ID, a description of the issue and clear photographs.

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

Your order confirmation email shows the status of your order. You can also follow it any time in My orders once you are signed in.

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Contact Knight Security before sending anything back. We will review the request and issue an RMA number where the return is authorised. Returns sent without an RMA number may be delayed or refused.

Business purchases do not have an automatic consumer cooling-off period. Change-of-mind returns are accepted only where Knight Security agrees in writing and issues an RMA. Approved non-faulty returns must be unused, complete and in original resalable packaging and may be subject to return carriage and a restocking charge disclosed before authorisation.

Most products include a 12-month return-to-base warranty unless the product page or manufacturer warranty states a different period. Test products before permanent installation and keep your invoice, packaging, accessories and serial-number information.

If testing confirms that the product is working correctly, Knight Security may charge the testing and return-delivery costs stated in the agreed B2B returns policy. Any charge should be confirmed before the product is returned.